The item is pretty simple but without instructions, had to rely on photos and common sense to securely strap the item on. First, had to figure out up from down. Next, had to figure out which was inside and which was outside. Then, what to do with the six straps. Needs to come with instructions or a video.I was a bike rack newbie so after calling a friend, we got it sorted out. We got to destination and back without the bikes falling off or damaging our wagon.Otherwise, it seemed like a good value bike rack but not what I would consider a heavy duty one. Fine for two bikes which it was designed for.It works. Good for short trips. I would not trust it on the highway or bumpy roads. If you’re looking to haul your bike to local spots, it’ll be fine. But if you want to do long-haul and I’d invest In a higher quality and more secure product.Perfecto para poner la bicicletaMissing pieces and doesn’t fix my car as they promise